Returns and complaints

14-day returns

You have 14 days from receiving the shipment to withdraw from the contract without giving a reason.

1. Email us at info@drinkaini.com — your order number and what you are returning is enough. You can also use the model withdrawal form attached to the Terms and Conditions.
2. Send the goods to DrinkAINI s.r.o., Rebovka 757/18, Bosonohy, 642 00 Brno.
3. We refund you within 14 days of receiving the returned goods, by the same route the payment arrived.

What cannot be returned

Opened cans. This is food in sealed packaging that cannot be returned for hygiene reasons (Section 1837(f) of the Czech Civil Code). Unopened cans in their original packaging can be returned.

The buyer bears the cost of returning the goods.

Complaints

We are liable for defects the goods have on receipt. For food the warranty period is at least 8 days from receipt, and no longer than the best-before date on the packaging.

1. Email info@drinkaini.com: order number, description of the defect and a photo.
2. File the complaint without undue delay after discovering the defect.
3. We decide on the complaint within 30 days of it being filed.

What you are entitled to

Depending on the defect: delivery of new defect-free goods, a reasonable discount, or withdrawal from the contract.

Binding wording

This page is a practical summary. The binding wording of the withdrawal and complaint rules is in the Terms and Conditions.

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